Starter
RM199 /month
Monthly billing
- One brand workspace
- WhatsApp, supported email + one more channel
- Shared team inbox with assignment
- Saved replies and labels
One inbox for the customer channels your team actually uses.
WhatsApp, Shopee, Instagram, Messenger, and supported email workflows: every customer conversation lands in one calm, accountable workspace. Built in Malaysia, for teams that reply all day.
No card required · RM199/month after · Cancel anytime
The channels your customers already message.
Not the ones an overseas helpdesk thinks they use.
WhatsApp
+ Cloud API
Shopee Chat
Instagram DM
Messenger
Supported email
The real interface, not an artist's impression.
Every screenshot below shows the Finch workspace exactly as your team sees it, with demo conversations.
Every channel, one queue
Nothing gets lost between apps anymore.
A Shopee buyer, a WhatsApp regular, and a supported email enquiry sit in the same list, with the channel, owner, and label visible on every row. Filters keep big queues honest.
Assign, reply, resolve
Every conversation has an owner and a deadline.
Assign a teammate, set the status, and reply from the same pane, with saved replies for the questions you answer ten times a day. The SLA timer keeps everyone honest.
See the whole week
Know what your team shipped, not just what they said.
Response times, channel volume, and agent performance in plain dashboards. Enough to run a weekly review without exporting a thing.
What changes in week one
The 9pm “did anyone reply?” message stops.
Unassigned conversations are visible to the whole team, so they stop being invisible to everyone.
New staff answer like your best staff.
Saved replies and labels carry the answers your team already trusts, in Malay or English.
The phone stays in the drawer.
WhatsApp works from the browser, with a proper login for every teammate. No shared handset.
Public pricing, in Ringgit, on the page.
Every plan starts with a 7-day free trial. No card required.
Your selected plan's full 7-day trial begins after successful email verification. That verification starts the clock. If you skip plan selection, Finch safely defaults the trial to Starter.
Growth
RM449 /month
Monthly billing
- All five channel types
- Broadcasts and chatbot flows
- Analytics and SLA tracking
- Roles and team permissions
Scale
RM899 /month
Monthly billing
- Multiple brands, one login
- Advanced insights and audit log
- AI reply suggestions
- Priority support
Asked before signing up
Straight answers. If yours isn’t here, email support@sifututor.my.
Can I keep my existing WhatsApp Business number?
Yes. Finch guides the official migration of your existing WhatsApp Business number, while your WABA remains under your own Meta Business Portfolio. Finch becomes the team inbox on top of it.
What happens after the 7-day trial?
You pick a plan and pay by card inside the app. Nothing is charged during the trial, and there’s no card on file until you choose to continue.
Is our customer data separated from other companies?
Yes. Every workspace is isolated per company across the entire system, and team members only see the channels you grant them.
Does Finch work in Malay?
Your conversations, saved replies, and labels work in any language your customers use = most Finch teams run in Malay and English side by side.
Who runs Finch?
Finch by Sifututor is built and operated in Malaysia, with a published Terms of Service, Privacy Policy, and PDPA notice.
Ready when your customers message next.
Bring WhatsApp into Finch with guided setup, invite your team, and answer today’s messages from one place before the trial’s first day is over.
Start free 7-day trialNo card required · RM199/month after · Cancel anytime